Platforms Support Service Account
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Activity overview
Latest activity by Platforms Support Service Account-
Platforms Support Service Account created an article,
Case logs (Escalations, what to do when cases are taking too long, and when and how to contact SAS Core)
This SOP covers the handling of Cases and the Case Log in Seller Central, on when and how escalate the case with a supervisor and on what circumstances, and how to escalate or contact SAS Core.Prel...
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Platforms Support Service Account created an article,
How and when to contact Brand Registry Support or Seller Support? (Create a new case)
Preliminary considerations:The Amazon Brand Registry program was born with the intention of helping private label sellers protect their products. Over time it evolved to the point of becoming some ...
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Platforms Support Service Account created an article,
How to navigate Seller Central/ How to get more information on a suspension
After a task is assigned to you, the next step, before solving the issues, will be understanding what the issue is in order to know what the best approach is going to be. Where to find the reasons ...
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Platforms Support Service Account created an article,
SOP: Performance notifications/Case log
Performance notificationsThe performance notifications are the communication directly from Amazon, there can be the following topics:-Policy Warnings-Suspension Messages-Listing Deactivation-Catego...
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Platforms Support Service Account created an article,
Negative Review Removal and Customer Product Complaints
This card covers the full process of escalating negative reviews.Tools Needed:SellerCentral accessMDS Tools access or other Append SoftwareReview TrackerBrand Registry AccessPassword Management Sof...
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Platforms Support Service Account created an article,
Negative Review Removal Case Templates
Each and every negative review is determined if it violates the Amazon’s Community Guideline - https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Here are the possible case reaso...
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Platforms Support Service Account created an article,
Negative Review Removal Process
DepartmentGlobal Services, Brand Enablement: Analysts, Reviews.SummaryPurposeScopeDefinitionsResponsibilityTools (or Materials)ProcedureDeadlines/Frequency/Estimated Delivery TimeReference and Rela...
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Platforms Support Service Account created an article,
Negative Reviews Extraction Process
Your Team Manager will be assigning brand/s that you will be handling for the negative reviews. Usually, the negative reviews were already compiled by either your Team Manager or your Teammate. If ...
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Platforms Support Service Account created an article,
KYC - Defense SOP
DepartmentDo not edit this headingCustomer Obsession x DefensePurpose & ScopeDo not edit this heading This SOP will guide the Defense department to identify, report and work in conjuction with the ...
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Platforms Support Service Account created an article,
KYC Proactive Check SOP
DepartmentListing Support PurposeThis SOP will guide the Listing Support department to identify, report and work in conjunction with the Legal Department for KYC issues.ScopeKYC means "Know your cu...