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KYC - Defense SOP

Platforms Support Service Account
Department
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Customer Obsession x Defense

Purpose & Scope
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This SOP will guide the Defense department to identify, report and work in conjuction with the Legal Department for KYC issues.

KYC means "Know your customer", generally this process happens when Amazon requests identity or bank docs in order to assure the account is used by the corresponding owner and not a third party.

This process applies to the following accounts:
Thalestris UK
Antiope UK
Marpesia - UK
YH-Goods UK
LA Active UK
Rymora UK
Evergreen Products UK
Purovi UK
Rohtar UK
Kohm UK
Baby Nest Design UK
Brush Hero UK
M Kitchen World UK
P.I Store UK
Power Practical UK
Sdara Skincare UK
Winks Living UK
For the rest of the accounts, please check, once a day, the Compliance Alerts Monday Board and copy the information that you are going to find there for any notification that Amazon would send and was captured by the alerts automations
 

Procedure
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Process Map:


KYC_Phase_2_Current_Process_1_.png

Identification and Reporting
 

  1. Go to the INTL: KYC Tracker Monday board. If access is needed please request it on the same link.

  2. Once in the board, identify the column "Priority".

    1. This column provides the Account order you need to follow. From 1 to 4.
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  3. Once you identify the account needed for review, log in seller cental (You need to check the UK and German marketplaces)
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  4. Go to Performance Notifications and check any related to KYC this might include the following subjects: [Action Required] Information needed for your Selling on Amazon payment account.
     

  5. if you don't find any new notification, there's no need to update the monday task.

  6. if you do find a KYC related notification you need to start gathering identity information to update the task.

    1. Identity Information.

      1. Open a seller central new tab.

      2. Go to Settings - Account Info
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      3. Under business information click on Identity Information. Note: It might take some minutes for it to load. Try to refresh the page.
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      4. The information will be displayed, make sure you screenshot the info as you will need to upload it to the monday task.
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  7. Go back to the Monday Board and identify the account you are reviewing.

  8. Open the task and update it:

    1. Copy and paste the entire performance notification to a comment in the task. Tag @Davis Nguyen, @Christine Yoon, @Hailey Towbin.
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    2. As comments add the screenshots of the Identity information.
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    3. Change the overall status to gather docs as well as date of latest notification.
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  9. The legal team will start working on gathering the corresponding documents for submission.

    NOTE: Make sure you repeat this process every 3 days.

For any new account not present in the Monday board, please follow this SOP.

 

Document Submission

 

  1. Once the legal team has the documents ready, that will be notified in the Monday Task. Please note that you can only submit 1 document, that means that if there are several docs, you need to unify them to make sure only one PDF gets uploaded.

  2. Go to Settings - Account Info
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  3. Under business information click on Identity Information. Note: It might take some minutes for it to load. Try to refresh the page.
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  4. Follow the prompts to upload the required document. Click "Save" and "Submit for verification".

  5. Make sure you review the submimisson every 3 days. Go back to the monday task and update it.
     

  6. Once the document has been reviewed you can get 2 results:

    1. The submission is approved:

      1. Go back to the Monday Task, create a comment on the right account mentioning that it has been approved. Attach the approval performance notification. Tag @Davis Nguyen, @Christine Yoon, @Hailey Towbin.

    2. The submission is not approved:

      1. Go back to the Monday Task, create a comment on the right account mentioning that it has NOT been approved. Attach the rejection performance notification. Tag @Davis Nguyen, @Christine Yoon, @Hailey Towbin.

      2. The legal team will engage with dedicated Amazon reps, in order to get more info and modify the documents.

      3. Once the documents are ready, repeat the steps in this section.

Note: For any question a slack groups will be created.

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