Negative Review Removal Case Templates

Each and every negative review is determined if it violates the Amazon’s Community Guideline - https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730​

Here are the possible case reasons that can be filed through Brand Registry to request for the removal of a certain negative review posted by a customer on a certain product that is in accordance with the Amazon’s Community Guideline and its corresponding general template:

1. About seller

The following negative review is about the seller and not about our product, which does not comply with Amazon's community guideline under the section "Be Helpful and Relevant" bullet point two. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

2. About shipment

The following review is about the shipment and not the product which does not comply with Amazon's community guideline under the section "Be Helpful and Relevant" bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

3. About packaging

The following review is about packaging and not the product which does not comply with Amazon's community guideline under the section "Be Helpful and Relevant" bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

4. Competitor

The following negative review is from a competitor which violates Amazon's community guidelines under "Promotions and Commercial Solicitations". We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

5. Wrong Product

The following negative review contains a competitor's product review which violates Amazon's community guidelines under "Promotions and Commercial Solicitations". We are requesting this review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

6. Wrong Ingredients

The following negative review lists the wrong ingredients which do not comply with Amazon's community guidelines under "Be Helpful and Relevant". We are requesting this review to be removed in order to provide helpful and authentic reviews for our customers. The ingredient list is attached.

Here's the review link:

7. About pricing

The following negative review is about pricing which violates Amazon's community guidelines under "Be Helpful and Relevant" bullet point two. We are requesting this negative review to be moved to the correct product in order to provide helpful reviews for our customers.

Here's the review link:

8. Contains Profanity

The following review contains profanity which violates Amazon's community guidelines under "Respect Others" bullet point one. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

9. Hostile, Threatening Speech, or Violent.

The following review contains hostile speech which violates Amazon's community guidelines under "Respect Others". We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

10. Unverified

We are requesting the review made by XXX to be removed on the following product. We have verified she/he did not order this product but instead posted a review. Please remove this review as it is unfair for us and other customers.

Here's the review link:

11. Promotions and Commercial Solicitations

The following negative review directs amazon customers off amazon as it promotes alternate methods for treating the problem and directs them to buy products off of amazon which violates Amazon's community guidelines under "Promotions and Commercial Solicitations" bullet point 5 and 8. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

12. Defamatory (accusation of paid or customer compensation to get positive reviews)

The following review contains Defamatory and Libelous speech which violates Amazon's community guidelines under "Respect Others" bullet point 1. It suggests that we offer compensation for positive reviews which is both inaccurate and against TOS. Since this review suggests we are bad actors (which we are not) we ask that you remove it as it is both defaming and libelous. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

13. Defamatory (scammer/false advertising)

The following review contains Defamatory and Libelous speech which violates Amazon's community guidelines under "Respect Others" bullet point 1. This review is both inaccurate and against TOS. Since this review suggests we are bad actors (which we are not) we ask that you remove it as it is both defaming and libelous. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

14. Illegal Activity - Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism

The following review contains content (advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism). This violates Amazon's community guidelines under "Illegal Activity" bullet point one.

We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

15. Illegal Activity - Content posted intentionally as sarcasm as it relates to self-harm or harm to others

The following review contains sarcasm that relates to self-harm or harm to others. This violates Amazon's community guidelines under "Illegal Activity" bullet point three.

We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

16. Illegal Activity - Content that encourages or supports the dangerous misuse of a product

The following review contains content that encourages or supports the dangerous misuse of our product. This violates Amazon's community guidelines under "Illegal Activity" bullet point four.

We are requesting this negative review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

17. Positive Review

The following review is a positive review. We are requesting this review to be removed in order to provide helpful reviews for our customers.

Here's the review link:

18. Did Not Use

The customer never got to use the product thus their review is not helpful for Amazon shoppers.

Please remove this review:

Here's the link to the Negative Review New Templates used by NRRT: https://docs.google.com/spreadsheets/d/1S5USf5PCcR04zwD97lD4SpsxfLxdqraaQTiiqXNxGKw/edit#gid=0