SOP: Performance notifications/Case log

Performance notifications

The performance notifications are the communication directly from Amazon, there can be the following topics:

-Policy Warnings

-Suspension Messages

-Listing Deactivation

-Category Approvals

-Banking Issues

-Pricing Issues

-Etc.

It is critical to address any issues with your account and is very important to always check your notifications page through Seller Central on a routine basis.

Steps to enter to performance notifications

1. Go to the Seller Central Home Page.

2. Select the performance tab and then enter to performance notifications.

3. You will be able to see all notifications sent from Amazon, you can search for the date, and read what is the reason of the suspension in order to report it to your team with the name of “New suspension” or see what actions need to be taken.

Case log

Case log is another way of communication that Amazon uses to inform about different issues related to the account or that the account uses to ask for information or to appeal cases.

It is very important to address any issues with your account and is critical to always check case log through Seller Central on a routine basis.

Steps to enter to Case log

1. Go to the Seller Central Home Page.

2. Select the Help tab and then enter to Case log.

3. You will be able to see all the cases sent from Amazon or created from the account, you can search for the date, and read what is the reason of the issue in order to report it to your team with the name of “New Case” or see what actions need to be taken.